THE AUTO ACCIDENT
• First and foremost, we pray for the safety of our customers, their passengers, and the other parties involved. We extend our thoughts and prayers to anyone who has to endure a car accident. Please be safe!
• Be certain to contact your insurance carrier and report the accident.
•Drop by or call the Benton or Conway location to get immediate attention to your situation.
YOUR ESTIMATE for repair
• We prepare a customized estimate for each client.
Should you desire, we can arrange a rental car.
• We contact your insurance company to review your claim. We work with all insurance companies and provide a Lifetime Guarantee on every repair we do.
• We set-up a personalized contact for you here at Chris Crain who can provide information and updates via phone, email, or text.
• At Chris Crain Collision, our priority is getting our customer back on the road safely.
• An estimated completion date is sent to the customer via phone, email, or text once estimate and parts are ordered.
VEHICLE REPAIR
• Each vehicle is carefully disassembled and carefully inspected to ensure all repairs are identified.
• Each customer, and their insurance company, are contacted to sign off on the repairs and all damaged identified.
• Trained technicians begin work on the various repairs to the body and mechanical damages.
• After these repairs are completed, a quality inspection is engaged to ensure that all damaged is complete and correct.
• An update is sent to customer via phone, email, or text when repairs have been complete and moving to paint preparation.
•After all repairs are inspected and approved, the vehicle is ready for paint process.
•Our team applies years of skilled experience and computer technology to find the exact color match.
QUALITY ASSURANCE, ON TIME DELIVERY, WARRANTY
• Each car that comes through our shop receives a “light detailing.”
• One final service advisor quality assurance check.
• We keep to our on-time delivery promise!
• Each car owner receives a lifetime warranty at Chris Crain Collision.
• Your vehicle will be delivered to you back to pre-accident condition.
• Our goal is to make this process hassle free——we take care of everything!
