1. I WAS JUST INVOLVED IN AN ACCIDENT. I’VE ALREADY CONTACTED ALL THE NECESSARY AUTHORITIES, BUT WHAT SHOULD I DO NEXT?
If your vehicle isn’t safe to drive, it can be towed directly to either our Benton or Conway location. Most towing companies operate 24/7, and towing is often covered when an insurance claim is filed.
2. DO I NEED TO SCHEDULE AN APPOINTMENT BEFORE VISITING CHRIS CRAIN COLLISION?
No appointment is needed. Simply drop by during business hours, and our friendly advisors at our Benton or Conway centers will get you taken care of.
3. MY INSURANCE ADJUSTER HAS NOT SEEN MY CAR YET. DO I HAVE TO FINISH THAT PROCESS BEFORE I GIVE YOU THE KEYS TO MY CAR?
Absolutely not. If it’s easier for you to leave your car with us and have the adjuster do their appraisal at our Benton or Conway center, that’s no problem. Chris Crain works closely with all the major insurance companies and can easily advise them on any work or repairs needed for your vehicle.
4. CAN I CHOOSE CHRIS CRAIN COLLISION REGARDLESS OF MY INSURANCE COMPANY?
Yes. You have the right to choose your preferred collision repair shop regardless of your insurance provider. We work with all major insurance companies and are happy to assist throughout the repair process.
5. DO I HAVE TO GET MORE THAN ONE ESTIMATE?
Nope, you sure don’t have to have more than one estimate to complete insurance company requirements and begin work on your vehicle. Chris Crain Collision ensures a seamless process for all customers.
6. WILL YOU HELP ME GET A RENTAL VEHICLE?
Yes. If your insurance policy includes rental coverage, we’ll help coordinate your rental when you drop off your vehicle. Rental vehicles may also be available at our Conway location, though inventory is limited.
7. WHAT SHOULD I BRING WHEN FILING AN INSURANCE CLAIM OR DROPPING OFF MY VEHICLE?
Bringing your insurance claim number, policy information, accident details, photos (if available), and vehicle information can help us begin the repair process more quickly.
8. WHAT FORMS OF PAYMENT ARE ACCEPTED?
We accept Visa, Mastercard, Discover, and American Express, as well as personal and business checks. At Chris Crain Collision, we strive to make the payment process as convenient as possible.
9. DOES CHRIS CRAIN COLLISION OFFER PAYMENT PLANS?
Unfortunately, no. Before we return your vehicle in pre-accident condition, we require full payment of the insurance deductible or the complete bill if paying out-of-pocket. At Chris Crain Collision, we focus on completing quality repairs efficiently, so your satisfaction is guaranteed.
10. DO YOU HAVE MORE THAN ONE COLLISION CENTER?
Yes. Chris Crain Collision proudly serves drivers from two convenient locations in Benton and Conway, Arkansas. Customers can receive estimates, schedule repairs, or have vehicles towed directly to either location.
11. IF SOMETHING GOES WRONG WITH MY REPAIRS, WHO DO I CONTACT?
All Chris Crain Collision work is backed by a written lifetime warranty. Simply contact us at either our Benton or Conway store, and we will take care of any issues you may have with your vehicle repair.
12. WHAT HAPPENS IF ADDITIONAL DAMAGE IS FOUND DURING MY REPAIRS?
Sometimes additional damage isn’t visible until your vehicle is disassembled for repairs. If more damage is discovered, our estimator will work directly with your insurance adjuster to obtain approval for any additional repairs. We won’t proceed with those repairs until the necessary approval has been received.
