After a collision, it can be hard to know what to do next. Your vehicle may not be safe to drive. You may need a tow. You may also need a rental vehicle while your car, truck, or SUV is being repaired.
At Chris Crain Collision, we understand how stressful this situation can be. Our goal is to make the repair process as simple as possible from the moment your vehicle is damaged to the day you pick it up. Whether you visit our Benton or Conway location, our team is here to guide you through the next steps.
Two of the most common questions customers have after an accident are about towing and rental vehicles. Here is what you should know.
Can I Have My Vehicle Towed to Chris Crain Collision?
Yes. Customers can have their vehicle towed directly to either Chris Crain Collision location.
If your vehicle is unsafe to drive after an accident, towing it to a collision center is often the best option. A vehicle may look drivable, but there could still be damage you cannot see right away. This can include problems with the frame, suspension, wheels, cooling system, or safety features.
Having your vehicle towed helps prevent more damage and keeps you safer.
Chris Crain Hyundai has a tow truck and a flatbed available when they are not already in use. If available, we can provide towing assistance. In some cases, customers may also use a local towing company or a towing company arranged by their insurance provider.
What Towing Companies Are Available?
In the Conway area, JT’s Towing is one option for customers.
However, it is also important to know that many insurance companies work with their own preferred towing providers. These companies may have contracts with certain towing services. If you are filing an insurance claim, your insurance carrier may help schedule the tow or tell you which towing company to contact.
Because insurance companies differ, it is a good idea to call your provider as soon as possible after the accident. Ask them if towing is included in your claim and whether they have a preferred towing company.
Is Towing Available After Hours?
Most towing services operate 24/7. This is helpful because accidents do not always happen during normal business hours.
If your accident occurs at night, on a weekend, or on a holiday, you may still be able to have your vehicle towed. The towing company can take your vehicle directly to the collision center location you choose.
If your vehicle is taken to a tow yard first, you can contact your insurance company or the towing company to arrange for it to be moved to Chris Crain Collision for repairs.
Will Insurance Cover the Cost of Towing?
In many cases, yes. If you file an insurance claim after an accident, towing is usually covered.
However, coverage can depend on your policy, your insurance company, and the details of the claim. Some customers may have towing included through their auto insurance policy. Others may have roadside assistance coverage.
The best step is to ask your insurance carrier about towing when you file your claim. This can help you avoid confusion about costs later.
You may want to ask questions like:
- Is towing covered under my claim?
- Do I need to use a certain towing company?
- Will I need to pay upfront and get reimbursed?
- Can my vehicle be towed directly to Chris Crain Collision?
Getting these answers early can make the process easier.
What About a Rental Vehicle?
Many customers also need a rental vehicle while their car is being repaired. This is especially true if the vehicle is used for work, school, errands, or family transportation.
At Chris Crain Collision, we do offer a limited number of rental vehicles when available at our Conway location. However, rental inventory is limited. Customers should call ahead to check availability.
If a rental vehicle is not available through the collision center, customers may still arrange a rental through companies such as Enterprise or Hertz. Insurance companies often work with rental providers like these.
Should I Contact My Insurance Company About a Rental?
Yes. If you know you will need a rental vehicle, tell your insurance carrier when you file your claim.
This is one of the best ways to avoid delays. If your insurance company knows upfront that you need alternate transportation, they can help arrange the rental sooner.
In many cases, if rental coverage is included in your policy or claim, the insurance carrier will arrange the rental on your behalf. They may also let you know which rental company to use.
Rental coverage can vary by policy. Some policies cover a rental for a certain number of days. Others may have a daily dollar limit. Your insurance company can explain what is included in your coverage.
What Is the Typical Process?
If you need towing and a rental after a collision, the process usually looks like this:
First, contact your insurance company and file a claim. Let them know where the accident happened, what damage you see, and whether the vehicle is safe to drive.
Next, ask about towing coverage. If your vehicle cannot be driven safely, ask if it can be towed directly to Chris Crain Collision in Benton or Conway.
Then, tell your insurance carrier if you need a rental vehicle. Ask if your policy includes rental coverage and whether they will arrange the rental for you.
After that, schedule your vehicle drop-off or have it towed to the collision center. If you are coming to the Conway location and hope to use one of our rental vehicles, call ahead to check availability.
When you arrive for repairs, our team can help contact the rental company and assist with the next steps.
Why Planning Helps
After an accident, the repair process can feel overwhelming. But taking a few steps early can help reduce stress.
Calling your insurance company to ask about towing and requesting a rental right away can help prevent delays. It also helps make sure you have transportation while your vehicle is being repaired.
Visit Chris Crain Collision in Benton or Conway
If your vehicle has been damaged in an accident, Chris Crain Collision is ready to help. Customers can have their vehicle towed directly to either our Benton or Conway collision center location.
We understand that being without your vehicle is inconvenient. That is why we work to help customers understand their towing, rental vehicle, and insurance claim options.
For rental availability at our Conway location, please call ahead. Rental vehicles are limited and may not always be available. If we do not have a rental vehicle available, you can still work with your insurance company to arrange a rental through providers such as Enterprise or Hertz.
When you need collision repair or towing guidance, trust our team at Chris Crain Collision to help you move forward with confidence.
